Delivery Info

Minimum Order for delivery: £25 for local delivery and £50 for delivery to anywhere else on UK Mainland - there is no minimum order for a collection. 

Click and Collect: Order a 'pick up' through the website. The default collection location is our main store in Forest Row. If you would like to pick up from our Lingfield collection point, please email us and let us know. 

Dry food, tinned food, supplements, accessories, toys, treats and chews (basically anything but our frozen dog and cat food!):

For homes within a 25 mile radius: Will be delivered by our driver on a Thursday.

For other UK mainland homes: Will be sent by Royal Mail (or a suitable courier) and will arrive within 3-5 working days.

Frozen Food: To ensure correct product handling we only offer local (25 mile radius) delivery for our frozen items. These will be delivered on a Thursday. If you would like to order a delivery for Thursday please order before noon on Wednesday. 

Costs: 

Click and Collect from Forest Row or Lingfield: Free

Local Delivery within Forest Row: £2.50

Local Delivery outside Forest Row (25 mile radius of RH18 5EP): £4

Postage is calculated on the total cost of the item, including packaging. 

Free Delivery Codes: 

We offer free delivery within a 25 mile radius for orders over £55. Please use code FREE55LOCAL

We offer free postage for orders over £100. Please use the code FREE100POST

National Delivery:

Will be arranged by couriers and the price will be calculated at check out. As a guide, a 15kg bag would carry a £7 delivery charge.