Delivery Info

Minimum Order for delivery: £15 - there is no minimum order for a collection. 

Click and Collect: Order a 'pick up' through the website. The default collection location is our main store in Forest Row. If you would like to pick up from our Lingfield collection point, please email us and let us know. 

Dry food, tinned food, supplements, accessories, toys, treats and chews (basically anything but our frozen dog and cat food!):

For homes within a 25 mile radius: Will be delivered by our driver on a Monday or Friday. For delivery on a Monday please order by noon on Sunday and for delivery on a Friday please order before noon on Wednesday. 

For other UK mainland homes: Will be sent by Royal Mail (or a suitable courier) and will arrive within 3-5 working days.

Frozen Food: To ensure correct product handling we only offer local (25 mile radius) delivery for our frozen items. These will be delivered on either a Monday or a Friday. If you would like to order a delivery for Monday please order before noon on Sunday. If you would like to order a delivery for Friday please order before noon on Wednesday. 

Costs: 

Click and Collect from Forest Row or Lingfield: Free

Local Delivery within Forest Row: £2.50

Local Delivery outside Forest Row (25 mile radius of RH18 5EP): £4

Postage is calculated on the total cost of the item, including packaging. 

Free Delivery Codes: 

We offer free delivery within a 25 mile radius for orders over £55. Please use code FREE55LOCAL

We offer free postage for orders over £100. Please use the code FREE100POST